Legal
Privacy Policy
What information we collect, how we use it, and the choices you have.
1. Information we collect
- Contact details you give us through the contact form, email, or phone: name, email address, phone number, business name, and the content of your message.
- Engagement information you share so we can perform a service: business documents, process descriptions, price lists, reports, and notes from our calls.
- Billing information: billing name and address, invoice history, and payment status. Card details are entered with our payment processor and are not stored by us.
- Technical information recorded by our hosting provider when you visit the website, such as IP address, browser type, and pages requested.
2. How we use information
- To reply to inquiries and prepare proposals.
- To perform and deliver the services you order.
- To issue invoices, process payments and refunds, and keep accounting records.
- To keep the website secure and working.
- To meet legal obligations.
We do not sell personal information, and we do not use it for third-party advertising.
3. Sharing
We share information only with service providers that help us operate, such as hosting, email, video calling, invoicing, and payment processing, and only as needed for those purposes. We may disclose information when the law requires it or to protect our legal rights. If the business is sold or merged, information may transfer to the successor under the same protections.
4. Cookies
This website does not use advertising or cross-site tracking cookies. If we add analytics in the future, this policy will be updated before they are switched on.
5. Retention
We keep engagement documents for 24 months after an engagement ends, unless you ask us to delete them sooner. We keep invoices and payment records for as long as tax and accounting rules require. Inquiries that do not lead to an engagement are deleted after 12 months.
6. Security
We use access controls, encrypted connections, and reputable service providers to protect information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Your choices
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@digrivoservice.com. We respond within 30 days. We may keep information that we are legally required to retain.
8. Children
Our services are offered to businesses and are not directed to anyone under 18. We do not knowingly collect information from children.
9. Changes
We may update this policy. The effective date at the top of the page shows when it was last changed.
10. Contact
Digrivo Service Inc
3801 Regent St, Madison, WI 53705
Email: info@digrivoservice.com
Phone: (585) 981-6178